Refund policy
Refund & Return Policy
We want you to be happy with your purchase. We accept eligible returns and exchanges within 30 days of delivery.
Returns
To be eligible for a return:
- Items must be unworn, unused, and in their original condition.
- Items must be returned with original tags and packaging, when applicable.
- Proof of purchase or order number is required.
- Final sale items are not eligible for returns or exchanges.
- Original shipping charges are non-refundable, except when an item is defective, damaged, or incorrect.
Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
Exchanges
Need a different size? Eligible items may be exchanged within 30 days of delivery, subject to availability.
If the requested item or size is unavailable, we may offer a refund or store credit.
Damaged, Defective, or Incorrect Items
If you received an item that is damaged, defective, or different from what you ordered, please contact us at info@trainofthoughtcollective.com with your order number and photos of the item. We’ll work with you to make it right.
Final Sale Items
Items clearly marked Final Sale are not eligible for return or exchange, except where required by law.
Gifts
If an item was marked as a gift at the time of purchase and shipped directly to you, eligible returns may be issued as store credit.
How to Start a Return
Email info@trainofthoughtcollective.com with your order number and the item(s) you would like to return or exchange. Please do not send items back without contacting us first.